Terms of Service

1. About GoFlight

GoFlight is an air charter marketplace that connects customers seeking charter flights with qualified charter operators. GoFlight does not provide charter services directly — we are a technology platform that facilitates matching, communication, and transaction coordination between parties.

All charter flights are operated by independent, certified operators. GoFlight is not an air carrier, broker, or operator.

2. Acceptance of Terms

By accessing and using GoFlight ("the Platform"), you accept and agree to be bound by these terms. If you do not agree, please do not use this service. These terms apply to all users, including customers, operators, and administrators.

3. Escrow & Payment Terms

GoFlight uses an escrow payment model to protect both customers and operators:

• When a customer accepts a bid, payment is collected and held in escrow by our payment processor.
• Funds are released to the operator only after service delivery is confirmed.
• GoFlight does not charge a booking fee or commission on transactions.
• Payment processing is handled by Stripe. By using GoFlight, you also agree to Stripe's terms of service.

4. Cancellation Framework

Cancellation terms are set by each operator and displayed at the time of booking. General framework:

• Operators define their own cancellation windows and refund percentages.
• Refunds of the operator portion are subject to the operator's stated cancellation policy.
• Disputes about cancellations should be raised through the platform's dispute resolution process.

5. User Responsibilities

All Users

• Provide accurate, current, and complete information during registration and use.
• Maintain the security of your password and account.
• Accept responsibility for all activities under your account.
• Comply with our Acceptable Use Policy.

Passengers

• Provide accurate trip details and passenger information.
• Review bids in good faith and respond in a timely manner.
• Honor accepted bids and make payment according to agreed terms.

Charter Operators

• Maintain valid certifications, insurance, and regulatory compliance at all times.
• Provide accurate pricing, aircraft, and capability information.
• Honor accepted bids and deliver services as quoted.
• Promptly update certifications and fleet information when changes occur.

6. Limitation of Liability

GoFlight is provided on an "as is" and "as available" basis. To the maximum extent permitted by law:

• GoFlight is not responsible for the actual provision of charter flight services.
• GoFlight makes no warranties regarding safety, quality, or legality of operator services.
• GoFlight is not liable for flight delays, cancellations, or other service issues.
• GoFlight's total liability shall not exceed the platform fees paid by you in the preceding 12 months.
• GoFlight is not liable for any indirect, incidental, or consequential damages.

7. Dispute Resolution

If a dispute arises between a customer and operator regarding a booking:

1. Direct resolution: Parties are encouraged to resolve disputes directly through platform messaging.
2. Platform mediation: Either party may request GoFlight mediation by contacting support.
3. Escalation: Unresolved disputes may be escalated to binding arbitration in accordance with the rules of the American Arbitration Association.

During the dispute process, escrowed funds will be held until resolution is reached.

8. Account Termination

GoFlight reserves the right to suspend or terminate user accounts for violation of these terms, fraudulent activity, failure to maintain required certifications, or repeated complaints.

9. Privacy

Your use of GoFlight is also governed by our Privacy Policy, which is incorporated into these terms by reference.

10. Governing Law

These terms are governed by the laws of the State of Delaware and the United States, without regard to conflict of law principles.

11. SMS / Text Messaging

Last updated: June 1, 2026