GoFlight
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Privacy Policy

Effective Date: June 1, 2026

1. What Data We Collect

We collect the following categories of information:

  • Account information: Name, email address, phone number, company name, role (customer/operator).
  • Trip data: Flight requests, routes, passenger counts, dates, special requirements.
  • Transaction data: Bids, bookings, payment information (processed by Stripe — we do not store full card numbers).
  • Chat logs: Messages exchanged through platform messaging and Flyn AI assistant interactions.
  • Usage analytics: Pages visited, features used, session duration, device type, browser information.
  • Operator credentials: Certifications, insurance documents, fleet information.

2. How We Use Your Data

  • Matching: Connecting customers with appropriate operators based on trip requirements and operator capabilities.
  • Billing: Processing payments, managing escrow, issuing refunds, and generating invoices.
  • Platform improvement: Analyzing usage patterns to improve features, fix bugs, and enhance user experience.
  • Communication: Sending booking confirmations, status updates, and important platform notifications.
  • Safety & compliance: Verifying operator certifications and investigating reported issues.

3. Data Sharing

We share your data only as necessary to provide the service:

  • Between parties: Passenger trip details are shared with operators who receive bid requests. Operator information is shared with passengers during the bidding and booking process.
  • Payment processor: Transaction data is shared with Stripe to process payments.
  • Legal requirements: We may disclose data when required by law, regulation, or legal process.

We never sell your personal data to third parties.

4. Your Rights (GDPR & Global Privacy)

Regardless of your location, you have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (subject to legal retention requirements).
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing of your data for specific purposes, including marketing.
  • Restriction: Request that we limit how we process your data in certain circumstances.

To exercise any of these rights, contact us at privacy@goflight.ai. We will respond within 30 days.

5. Data Retention

  • Account data: Retained for the duration of your account, plus 2 years after deletion for legal compliance.
  • Transaction records: Retained for 7 years per financial regulatory requirements.
  • Chat logs: Retained for 1 year after the related booking is completed.
  • Usage analytics: Aggregated and anonymized after 90 days; raw data deleted after 1 year.
  • Operator certifications: Retained for the duration of the operator's account plus 3 years.

6. Cookies & Tracking

GoFlight uses cookies for:

  • Essential cookies: Authentication, session management, and security. Required for the platform to function.
  • Analytics cookies: Understanding how users interact with the platform to improve the experience.

We do not use advertising or third-party tracking cookies. You can manage cookie preferences in your browser settings, though disabling essential cookies may affect platform functionality.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no system is 100% secure.

8. SMS / Text Messaging

If you provide your mobile phone number and opt in, GoFlight may send you SMS text messages for account authentication (multi-factor authentication and verification codes), booking and transaction confirmations, and important service notifications. These messages are transactional — we do not send marketing or promotional texts.

  • No sharing of mobile numbers: Mobile information, including your phone number, will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and SMS consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
  • Message frequency: Message frequency varies based on your account activity.
  • Rates: Message and data rates may apply.
  • Opt-out: Reply STOP to any message to unsubscribe, or HELP for assistance. You may also remove your phone number at any time in your profile settings.

Contact for Data Requests

For any privacy-related questions or data requests:

Last updated: June 1, 2026